Complaint Submission Channels

Valued Bank Jakarta customers may submit complaints verbally by:

  • Contacting the Bank Jakarta Call Center at 1500-351.
  • Submitting complaints in person via Bank Jakarta Customer Service at any Bank Jakarta Branch or Sub-Branch office, which will be followed by a written submission.

Valued Bank Jakarta customers may submit complaints in writing by:

  • Sending an email to customercare@bankjakarta.co.id
  • Submitting complaints via Bank Jakarta's official social media accounts.
  • Submitting complaints via Bank Jakarta's official WhatsApp Business account at 0819-0150-0351 (Verified Blue Tick).
  • Operational Group (Customer Care Division) Jl. Matraman Raya No. 138, RT 1/RW 4 Kb. Manggis Urban Village, Matraman District, East Jakarta City 13150
Complaint Submission Channels

Bank Jakarta Call Center Services

In our commitment to providing the best service and making it easy for customers to contact Bank Jakarta at any time, we present the Bank Jakarta Call Center at 1500-351, which operates 24 hours a day, 7 days a week.

Bank Jakarta Call Center services can assist customers with the following, among others:

  • Information
    • Balance and Transaction inquiries
    • Bank Jakarta Branch/Service Office locations
    • Latest programs and/or promotions
    • Third-Party Fund products (Current Accounts, Savings, and Deposits) including Sharia-based funds, and Credit Products (Multi-Purpose Credit and Monas Pemula Credit)
    • E-Channel service information (JakOne Mobile, CMS, EDC, ATM, JakCard, E-Dapem, E-Samsat, E-Retribusi, and E-Ticketing)
    • Foreign Exchange
  • Requests
    • ATM card blocking in case of loss, being swallowed, or theft
    • JakOne Mobile Banking blocking
  • Complaints
    • ATM card transactions and credit facilities
    • Bank Jakarta service offices
    • E-Channel services (JakOne Mobile, CMS, EDC, ATM, JakCard, E-Dapem, E-Samsat, E-Retribusi, and E-Ticketing)

The Bank Jakarta Call Center 1500-351 can be accessed using:

  • Home or Office landlines by dialing 1500-351 without an area code; customers will be charged local call rates.
  • Mobile phones by dialing 1500-351 without an area code; customers will be charged according to their respective provider's rates.
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