Bank DKI Wins The Best Contact Center Indonesia Award 2024
Jakarta, September 12 2024Jakarta – Bank DKI succeeded in winning 2 (two) awards as well as The Best Reporting Team – Gold, and The Best Inbound Agent – Gold, in the 2024 Best Contact Center Indonesia (TBCCI) event organized by the Indonesia Contact Center Association (ICCA), in Jakarta on Wednesday (11/09). Bank DKI won this award specifically for its efforts to provide the best service to customers through the Bank DKI Contact Center.
The President Director of Bank DKI, Agus H. Widodo, through his official statement expressed his gratitude for the achievements achieved. "This award is clear evidence of Bank DKI's commitment to continue providing the best service to all customers, especially innovation and quality of service at the Bank DKI Contact Center," he said.
The Best Contact Center Indonesia (TBCCI) 2024 event, which this year is the 18th, was held with the aim of developing the Contact Center industry in Indonesia, and was attended by various companies from multi-industry that have contact center services on a national scale. The implementation of TBCCI 2024 involves 68 companies as participants, with a total of 1,114 participants competing in various individual competition categories, innovation program categories and teamwork competition categories.
In an effort to provide the best service and facilitate customer access to contact Bank DKI at any time, Bank DKI presents a Contact Center consisting of a Call Center at number 1500-351 which serves 24 hours 7 days a week, and Bank DKI business WhatsApp at number +6281901500351. Apart from that, Bank DKI also has a corporate website: www.bankdki.co.id and social media Instagram: @bank.dki, Facebook: @Bank_DKI, Twitter/X: @bank_dki, and YouTube: Bank DKI, as information channels for customers.
Bank DKI Corporate Secretary, Arie Rinaldi added, "This achievement shows that the innovation and improvement in service quality carried out by Bank DKI, especially in the Contact Center sector, is progressing as expected. This award will be a motivation for us to continue to strive to improve service standards, in line with customer needs that continue to develop," concluded Arie.