Serving Customers during the Eid Holidays, Bank DKI Implements Limited Operations

Jakarta – As a form of Bank DKI's service to the community's needs in carrying out banking transactions, Bank DKI implements limited service operations during public holidays and national holidays in accordance with government regulations. Bank DKI submits an operational schedule during the Eid 2025 holiday period to provide comfort and smoothness for customers in carrying out banking transactions.

Bank DKI will implement limited operational services on March 31 2025, April 1-5 2025, and April 7 2025 at specified Branch Office locations along with operational hours. The limited services that can be provided include opening an account, withdrawing/depositing cash, transferring between Bank DKI accounts, and handling customer complaints.

Bank DKI has also prepared an ATM service that will continue to operate during the national holiday period and Idul Fitri holidays. Bank DKI's ATM network remains operational and can be used for various transactions, including cash withdrawals.

For information, Bank DKI has a total of 750 ATM units operating and spread across various points in the DKI Jakarta area and its surroundings, including at sub-district and sub-district offices, shopping centers, stations, terminals and other public locations. Apart from that, along with the expansion of its office service network in several other large city areas, Bank DKI also has an ATM network in several large cities outside Jakarta, including Bandung, Semarang Solo, Gresik, Sidoarjo, and Lampung.

Regarding system maintenance, Bank DKI said that system maintenance was carried out with the aim of increasing reliability and strengthening the security of the system it has.

Bank DKI said that currently it is making its best efforts to immediately complete the system maintenance process.

Bank DKI expresses its deepest apologies and conveys to customers who wish to make a complaint that they can contact the Bank DKI call center at 1500-351, send a message via Bank DKI's official social media or visit the nearest branch office/sub-branch office operating during the Eid holiday to make a complaint.

Bank DKI ensures that customer funds remain safe and is committed to ensuring that any problems faced by customers as a result of this system improvement will be resolved as well as possible.

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