Interbank Transactions Via Bank DKI ATMs Are Now Active Again

Jakarta – Interbank transaction services via Bank DKI ATMs are now fully operational again. Customers can now carry out various transactions such as cash withdrawals, balance checks, cross-bank transfers (off us), and bill payments. This follows the completion of the service system maintenance process which was carried out as part of efforts to improve service quality and strengthen the transaction security system.

The President Director of Bank DKI, Agus H. Widodo, expressed his apologies for the inconvenience experienced by customers during the period as well as his appreciation and thanks to all customers for the patience and understanding given during the maintenance process. "We understand that this system maintenance activity has caused inconvenience for some customers. However, this is part of our commitment to continue to improve the comfort, security and reliability of Bank DKI's digital services," said Agus.

He emphasized that during the maintenance process, the security of customer data and funds remains Bank DKI's main priority. They also ensure that any problems that may arise have been followed up and resolved as best as possible.

As a form of commitment to excellent service, Bank DKI also routinely monitors and tests systems to ensure operational stability and smooth service. This includes transaction services via the ATM Bersama network which is now active again for use by all Bank DKI customers throughout Indonesia.

Currently, Bank DKI operates more than 750 ATM units spread across various strategic points in the DKI Jakarta area and its surroundings, including at sub-district and sub-district offices, shopping centers, terminals, stations and other public locations. Apart from that, Bank DKI also has an ATM network in other big cities such as Bandung, Semarang, Solo, Gresik, Sidoarjo, and Lampung.

Bank DKI Corporate Secretary, Arie Rinaldi, also expressed his gratitude for customer support. "We really appreciate customers' patience during the system maintenance process. For customers who still have problems, we provide various complaint channels that can be accessed easily, starting from the Call Center 1500351, visits to the nearest branch office, to direct messages via Bank DKI's official social media channels," explained Arie.

Bank DKI also urges customers to always be alert to digital fraud modes and always use Bank DKI's official channels to get information and service assistance. For further information, customers can contact the Bank DKI Call Center at 1500351 or visit the nearest branch office.