Bank DKI Wins Infobank Banking Service Excellence Award 2022
Jakarta, July 01 2022Published: 01 July 2022
Bank DKI succeeded in getting a proud appreciation by positioning itself as a Regional Development Bank that is committed to providing the best service to customers. This is proven by the Infobank Banking Service Excellence 2022 award in the Overall Walk In Channel category at the 19th Infobank Banking Service Excellence Award 2022 which was received directly by the Director of Technology and Operations of Bank DKI, Amirul Wicaksono.
Director of Technology and Operations at Bank DKI, Amirul Wicaksono, expressed his gratitude for the appreciation in building and maintaining the trust that has been given by all customers, shareholders and stakeholders for the products and services of Bank DKI.
Amirul added, "The challenges of the banking industry will certainly become increasingly challenging, therefore, Bank DKI must continue to increase organizational capacity and capability so that it can meet the aspirations of Shareholders. For this reason, Bank DKI has started a series of 5.0 transformation activities which cover 4 aspects, namely 1) Organization, HR and Culture, 2) business and Provincial Government Support, 3) Technology and Operations, and 4) GRC (Governance, Risk & Compliance). The implementation of transformation 5.0 includes digital transformation which is becoming the inevitability of responding to changes in consumer behavior in the digital era."
Regarding digital transformation, to coincide with Bank DKI's 61st anniversary on April 11 2022, Bank DKI is also presenting a New Flagship Branch at the Bank DKI Service Office at the DKI Jakarta Provincial Government City Hall, carrying a modern, comfort & friendly concept to improve the quality of service to customers. The New Flagship Branch is equipped with a Cash Recycle Machine (CRM) to make it easier for customers to withdraw or deposit money as well as a Mobile Cash ATM where customers using Bank DKI's JakOne Mobile can make cash withdrawal transactions without a card.
As is known, the 19th Infobank Banking Service Excellence Award 2021 was held as a form of appreciation for banks that have consistently succeeded in carrying out business model transformation and innovation related to services in the digitalization era. This award is given based on the results of the quality of direct and in-direct services in 2021 which have been independently reviewed by the Research Bureau (BiRI), together with Marketing Research Indonesia (MRI).
Bank DKI also invites the public to use JakOne Pay as an application for young millennials and Gen Z that can be used to carry out various daily transactions. This application supports transactions to scan to pay QRIS, as well as other server based electronic money activities. People who want to use JakOne Pay don't need to be Bank DKI customers, just download the application on the Google Play Store for Android-based smartphones and the App Store for iOS-based smartphones. For further information, you can directly visit the official JakOne Pay page at www.jakonepay.com.
DKI Jakarta's 495th anniversary is also a momentum for Bank DKI's digital transformation. As is known, Bank DKI is increasingly adaptive to meet the needs of customers who demand ease of service through digital service transformation. Through the JakOne Mobile application, Bank DKI presents digital banking solutions for customer users to create a more personal, mobile and reliable transaction experience starting from paying various bills and shopping online, Scan by QRIS transactions, top up electronic money, giving alms/donations to others to securing emergency funds through opening deposits anywhere and anytime.
"We hope that all digital product and service variants from Bank DKI can make it even easier for customers and the public to make financial transactions easily, quickly and of course safely," concluded Amirul.