Increasingly Pampering Customers, Bank DKI Presents Mobile Cash & CRM Services
Jakarta, April 11 2022Published: April 11, 2022
Continuing to provide ease of transactions to customers, Bank DKI presents the Mobile Cash Withdrawal service without cards and CRM at the Bank DKI service office at the DKI Jakarta Provincial Government City Hall (11/04). Through the Mobile Cash service, customers can make cash withdrawal transactions without using an ATM card via the JakOne Mobile application. As for CRM, customers can now make withdrawal and deposit transactions without having to go to the service office.
Bank DKI President Director, Fidri Arnaldy, said that the Mobile Cash and CRM digital services are also a manifestation of the digital transformation currently being carried out by Bank DKI. He also said that these two services were Bank DKI's adaptive steps to meet the needs and changes in customer behavior patterns.
All of these services can now be provided through the New Flagship Branch at the Bank DKI Service Office at the City Hall of the DKI Jakarta Provincial Government which was just launched by the Main Director of Bank DKI, Fidri Arnaldy and the board of directors of Bank DKI and witnessed directly by the Governor of DKI Jakarta, Anies Rasyid Baswedan, Head of the DKI Jakarta Regional Financial Management Agency, Edy Sumantri, Acting Head of BP BUMD DKI, Budi Purnama in Jakarta (11/04).
New Flagship Branch carries a modern, comfort & friendly concept to improve the quality of service to customers. The New Flagship Branch of Bank DKI is also designed to be friendly for customers with disabilities. Bank DKI provides a comfortable lounge for disabled customers, as well as disabled-friendly toilets and other disabled facilities. "The New Flagship Branch at the City Hall of the DKI Jakarta Provincial Government will be a pilot. In the next stage, the New Flagship Branch will be carried out at Bank DKI service offices in 5 administrative city areas of DKI Jakarta so that in the future more customers and potential customers of Bank DKI will be able to enjoy this New Flagship Branch," said Fidri.
At the Balaikota Branch office, Bank DKI provides rental services for storage boxes for assets or securities or safe deposit boxes which are specially designed in a sturdy and fireproof storage room to maintain the security of stored items to provide a sense of security for customers.
Apart from the New Flagship Branch, in the future Bank DKI will continue to innovate digital banking services such as JakOne Pay and JakSchool as an effort by Bank DKI to continue to strengthen digital banking services to various communities in DKI Jakarta and complement the JakOne Community Apps that are currently available.
Bank DKI will also launch JakOne Abank Mobile with the aim of encouraging the implementation of financial inclusion and expanding payment acceptance. "The innovation in digital banking services that we carry out is based on Bank DKI's support for DKI Jakarta Provincial Government programs and providing solutions to banking needs for the community," said Fidri.