Bank DKI Wins The Best Regional Development Bank at the 20th Infobank – MRI Banking Service Excellence Award 2023

Director of Technology & Operations at Bank DKI, Amirul Wicaksono (center) received an award from Infobank Magazine for the excellent service provided. Not half-hearted, Bank DKI won 7 (seven) awards at once at the 20th Infobank - MRI Banking Service Excellence 2023 event at ShangriLa Hotel Jakarta, Tuesday (20/06). This award was achieved through a survey conducted by Marketing Research Indonesia (MRI) together with the Infobank Research Bureau (BiRI) on banks that provide excellent service and customer experience throughout 2022.

Bank DKI received awards in the 1st Rank Best category for The 1st Best Convenient Branch Experience Regional Development Bank, and The 1st Best Opening Account Via Mobile App Regional Development Bank, as well as the 2nd Rank categories including The 2nd Best in Service Excellence Regional Development Bank, The 2nd Best Customer Service Regional Development Bank, The 2nd Best Walk-in Channel Regional Development Bank, and The 2nd Best Call Center Regional Development Bank. Even more special, Bank DKI was named Titanium Recognition 15 Consecutive Years in Service Excellence Regional Development Bank. The receipt of 7 (seven) new award categories completes the 50 award categories that have been received by Bank DKI until June 2023.

Under the leadership of the President Director, Fidri Arnaldy, Bank DKI is actively developing various digital applications, such as the JakOne Mobile super apps, JakOne Pay simple apps, and JakOne Abank and other services such as the Cash Management System, as well as online credit and financing applications via the KMG e-form and developing digital lending applications. Most recently, Bank DKI also launched the development of the latest JakOne Mobile application which comes with a fresher and user friendly UI/UX appearance. Bank DKI customers can now open Giro and Hajj & Umrah savings accounts online via the JakOne Mobile application, as well as the JakErte feature which makes it easier to manage neighborhood associations (RT) such as correspondence and payment of community fees.