Bank Jakarta Wins Three Awards at the 23rd Infobank-MRI Banking Customer Experience Appreciation 2026

Jakarta – Bank Jakarta has once again achieved distinction by winning three awards at the 23rd Infobank-MRI Banking Customer Experience Appreciation 2026, held in conjunction with the Mid-Year Economic Outlook 2026 at Hotel Indonesia Kempinski Jakarta on Friday (June 26). These awards recognize Bank Jakarta's consistency in delivering superior service experiences to customers through service innovations across both branch offices and digital channels.

At the event, Bank Jakarta secured three awards: "The Best Regional Bank in Convenient Branch Experience," "The Best Regional Bank in Account Opening via Mobile Apps Experience," and "Consistent Regional Bank in Best Customer Experience for 15 Consecutive Years (2012–2026)." These achievements reflect Bank Jakarta's success in maintaining service quality sustainably while providing easy access to banking services through digital transformation.

The Infobank-MRI Banking Customer Experience Appreciation awards are based on independent research into customer experience quality across various banking service channels, serving as a benchmark for customer experience standards within the banking industry.

Bank Jakarta President Director Agus H. Widodo expressed his appreciation in a written statement to all stakeholders and customers who have placed their trust in the bank.

"We extend our gratitude to all stakeholders, especially our customers, for the continued trust placed in Bank Jakarta. These awards serve as an encouragement for us to keep innovating in order to enhance service quality and deliver an even better banking experience," said Agus.

Bank Jakarta Director of Technology & Operations Daniel Setiawan Subianto stated that, as part of the company's transformation efforts, Bank Jakarta remains committed to consistently improving service quality across its branch network—spanning the Jabodetabek area, Bandung, Solo, Gresik, and Lampung. Simultaneously, the bank continues to strengthen its digital service innovations to ensure convenience, speed, security, and comfort for customers during transactions. "The various service innovations we have implemented are aimed at delivering services that are increasingly accessible and secure, while also meeting the evolving needs of our customers," added Daniel.

Bank Jakarta Corporate Secretary Arie Rinaldi stated that the award serves as motivation for the Bank Jakarta team to continue providing services that are relevant to the public's needs.

"This award inspires and motivates the entire Bank Jakarta team to continue delivering services that offer solutions and adapt to meet customer needs. Through continuous innovation and service quality improvements, we are optimistic that Bank Jakarta will further strengthen its competitiveness as a modern, trusted bank that is oriented toward the needs of the community," concluded Arie.