Loyal Customer, Bank DKI Wins 2022 SLE Awards
Jakarta, February 17 2022Published: February 17, 2022
Jakarta – Bank DKI has again won the 2022 Satisfaction, Loyalty, Engagement Awards which were carried out by the Infobank Research Bureau in collaboration with Marketing Research Indonesia. The awards received by Bank DKI consisted of Rank II Marketing Engagement, Rank III Engagement, Rank III Satisfaction, Rank III Satisfaction (ATM), and Rank V SLE Index 2022 in the Regional Development Bank category. The award was received virtually by the Director of MSE Credit & Sharia Business at Bank DKI, Babay Parid Wazdi (17/02).
In his written statement, Bank DKI Corporate Secretary, Herry Djufraini expressed his thanks to all customers, work partners and all Bank DKI stakeholders "The trust of our customers makes us continue to strive to provide services and present digital banking products that are able to answer people's banking needs."
This award was given based on the Satisfaction, Loyalty, and Egagement (SLE) survey conducted by the Infobank Research Bureau and Indonesian Marketing Research (MRI). This survey measures the level of customer satisfaction and loyalty using a gradual random method and 5 supporting aspects, namely Customer Satisfaction, Customer Loyalty, Customer Engagement, Customer Experience and Customer Emotion.
Herry further added that this award was an encouragement to answer future challenges. One of the efforts that continues to be made is to continue digital transformation through the development of innovative digital banking products and services, including. Herry explained that Bank DKI continues to develop various digital products and services, including JakOne Mobile which currently has 1.3 million users and 17 thousand merchants. Apart from that, Bank DKI is also supported by an e-channel network for various banking transaction needs.
Herry said that Bank DKI also provides JakOne Community Apps to meet digital banking needs in various communities in DKI Jakarta and its surroundings. Meanwhile, JakOne Community Apps itself consists of JakOne Mobile, JakOne Abank, JakOne Erte, JakOne Artri, Ancol Apps and Ondel. "This award is an incentive for Bank DKI to continue to innovate in digital banking products, as well as continuously improve services by providing quality human resources, especially frontliners, and improvements to the Service Level Agreement," concluded Herry.