Regarding System Recovery During the Eid Holidays, Following is Bank DKI's Clarification

Jakarta - Regarding the system recovery activities carried out by Bank DKI during the Eid holiday period in 2025, the President Director of Bank DKI, Agus Haryoto Widodo, conveyed an official clarification from Bank DKI management regarding the disruption to the bank's service system which occurred on March 29 2025. "On that date, Bank DKI's internal security system automatically activated the security system recovery feature, as a protective measure to ensure service stability and transaction security for all customers," said Agus at a press conference in Jakarta (08/04) who was also present. attended by the Directors of Bank DKI.

Agus further said that this step is part of our internal control mechanism in maintaining the integrity of the banking system as a whole. As a result of activating this feature, there were temporary restrictions on some cross-network (off-US) transaction services, including ATM transactions via other bank networks. He also said that since the beginning of the incident, Bank DKI immediately activated the technical, operational and customer service teams intensively for 24 hours, to carry out system evaluations, tiered recovery, and maintain the smooth running of other priority services.

Bank DKI also coordinates actively with partners and regulators to ensure that all the steps we take are in line with the principles of banking prudence and security. After carrying out a thorough evaluation and ensuring the system was in a stable and safe condition, Bank DKI began the process of gradually restoring services. The first stage to open is the Off-Us ATM service, which can be used again starting Monday, April 7 2025. Bank DKI ATM services have been fully restored and can be used again normally, including inter-bank transfers, and payment of various bills. Bank DKI continues to monitor system performance to ensure services run optimally and stably.

For the system restoration carried out, on behalf of all Management and Employees of Bank DKI, Agus expressed his deepest apologies and also expressed his thanks for the understanding given. He also ensures that data and all customer funds remain safe and do not experience any interference during the service restriction process.

"We also open a 24/7 communication channel through the call center and official social media to receive aspirations, complaints and questions from the public," said Agus while emphasizing Bank DKI's commitment to ensuring that every problem faced by customers, as a result of the implementation of this system recovery, will be resolved as well as possible by implementing the principles of Consumer Protection, Prudential Banking and Good Corporate Governance in accordance with applicable laws and internal regulations.

"We express our gratitude for the trust that continues to be given to Bank DKI. We believe that openness, speed of response and continuous improvement will strengthen Bank DKI's position as a trusted, professional and adaptive bank in facing every challenge," concluded Agus.