Digital transformation in the banking industry provides extraordinary convenience for the public. However, digital security must be a shared responsibility between banks and customers. The public needs to increase their understanding of personal data security, including how to recognize fraud modes.
Maintaining the security of personal data, being careful when making digital transactions, and always verifying information are important steps to protect yourself from the threat of cybercrime.
Here's how to protect yourself from online fraud:
1. Never Share Confidential Data
The following data is personal and must not be provided to anyone:
- •ATM PIN
- •Mobile banking passwords
- •OTP code
- •CVV debit/credit card
Official banks never ask for this data via telephone, SMS or social media.
2. Check the authenticity of the website and application
Make sure:
- •Access the bank's official website
- •Downloading the app from the official App Store or Play Store
- •Don't click on suspicious links
Pay attention to the domain address and avoid sites with a strange appearance or lots of spelling errors.
3. Enable Additional Security
Use:
- •Two-step verification
- •Fingerprint or facial recognition
- •Real-time transaction notifications
Additional security features help detect suspicious activity more quickly.
4. Be alert to unknown calls
If you receive a call on behalf of the bank:
- •do not panic
- •Don't provide data directly
- •Verify via the bank's official call center
This simple step can prevent many cases of fraud.
5. Change your password regularly
Use a password that:
- •It's hard to predict
- •A combination of letters, numbers and symbols
- •Different for each account
Avoid using your date of birth or telephone number as a password.